The Foot Studio

FAQ

Our team is here to help you.

Questions and Answers

Frequently Asked Questions

You have questions, we have the answers.

As Podiatrists we are qualified to treat anything in the lower limb (from the hip down to your feet and toes!). We do tend to focus in on the foot and ankle in particular, however we always consider the knees, hip, back and upper body when treating someone. Treatments are varied and include: skin and nail assessments, ingrown toenails, corns and callous removal; foot pain/injuries, orthotics, footwear, plantar warts, fungal nail and skin infections; paediatric podiatry assessments, diabetic foot check ups and sports podiatry and injury assessment and management.
Plantar fasciitis (heel pain), bunions and ingrown toenails.
No. This question I get asked all the time. We only have the most gentle, professional and skilled podiatrists at The Foot Studio. You will not experience pain and should never be concerned of this when booking an appointment with us. We also have the ability to use local anaesthetic where required for treatments such as ingrown toenails.
No. You do not need a referral to book an appointment with one of our podiatrists. There is a ‘Chronic Disease Management Plan’ that your G.P can organise which entitles you up to bulk billed Podiatry consultations. You have to have a chronic disease such as diabetes to be eligible. If you are unsure then definitely chat to your doctor. This is also previously known as an Enhanced Primary Care (EPC) program.
Medicare will partially cover your Podiatry treatment if you have a valid Chronic Disease Management referral from your general practitioner. This means you pay the full amount for your treatment and then medicare puts a rebate back in to your account.
Yes! We have a HICAPS machine ready to go in clinic which means you can swipe your card at the end of your consultation and only pay the gap. It’s so easy! Please note that every health fund is different, and depending on your level of coverage and agreed package, this will affect how much you get back on each consultation. It is best to check with your own personal health fund to get an accurate answer.

Yes.

We aim to be a mostly paperless clinic. We use online software to store our clinical notes. Some forms will be filled out on an iPad and any information that your podiatrist wishes to give you can be emailed directly to you.

This is no worries at all! All you have to do is ask your Podiatrist and we can print off a paper copy for you there and then. Here at The Foot Studio we are doing our best to become a 100% paperless clinic, however we do understand that from time to time some people may prefer paper receipts and management plans.

This is no problem at all! All you have to do is get in touch with one of our friendly staff; we are more than happy work with you and move appointments around as required.

It is the policy of this practice that any client who fails to present for a scheduled appointment on time or cancels with less than 24 hours notice is charged the full fee of the missed appointment, unless it can be filled by someone else.

We want everyone to be pain free and have healthy skin and nails.

We strive to offer appointments on time and to suit your schedule and we value your time as you do ours.

Our waitlist has people who want to get on with their recovery journey and get out of pain.

To be fair to all the minimum time for the Studio to run unaffected is 24 hours notice for any cancellation.

RETURN AND EXCHANGE POLICY

We happily accept unworn shoes or unused products; returned or exchanged within 30 days of purchase. Online purchases can be returned or exchanged by post, or instore at The Foot Studio.

RETURNS PROCESS

Please return your products or unworn shoes in all original packaging with your receipt.

Consent privacy & T&C’s, its as follows. I understand that the above Medical Practice complies with the Privacy Act (1988) and as part of their Privacy Policy they are committed to protecting the privacy of individuals and their personal information. The purpose for collecting my personal information is to provide quality medical and health related services and associated account keeping. I understand that I have the right to request access to my information except where access would be denied and that the above Medical Practice makes every effort to manage my information in accordance with the National Privacy Principles and keep my records accurate and up to date. I understand that I may withdraw my consent for the above Medical Practice to use and disclose my personal information (except when legal obligations must be met).

Website Privacy Policy

The above Medical Practice collecting, using, storing and disposing of my personal information
The release of relevant information (including photographs of my feet/skin/nails) by the above Medical Practice to other health professionals (e.g. specialist, pathologist)
Inclusion in a recall register to be advised of follow up visits, medical updates and health information Contact by the practice via electronic means (including but not limited to mobile phone, SMS and email)
The use of photographs and electronic recordings of my feet for medical training and public health awareness by the above Medical Practice.
The release of relevant personal information to my employer, their authorised representatives and their insurer in the case or a work related consultation or service.
I understand that all accounts must be paid at the time of the consultation and that I will be responsible of payment of any children under the age of 16 years.

Yes! We have a HICAPS machine ready to go in clinic which means you can swipe your card at the end of your consultation and only pay the gap. It’s so easy! Please note that every health fund is different, and depending on your level of coverage and agreed package, this will affect how much you get back on each consultation. It is best to check with your own personal health fund to get an accurate answer.

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